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Supporting and Troubleshooting Windows 10 (10982)

​Course 10982B:Supporting and Troubleshooting Windows 10 (10982)
​
Cours disponible en français ou en anglais - Training available in French or in English

Durée: 5 jours 

Objectifs du cours : 
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
 
Compétences acquises : 
Module 1: Implementing a Troubleshooting Methodology
This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
 
After completing this module, students will be able to:
  • Describe Windows 10.
  • Understand the EDST job role.
  • Describe troubleshooting steps.
  • Describe troubleshooting tools.
 
Module 2: Troubleshooting Startup Issues
This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
 
After completing this module, students will be able to:
  • Describe the Windows 10 startup architecture.
  • Optimize and troubleshoot startup settings.
  • Troubleshoot Windows 10 operating system services.
  • Recover drives encrypted with Windows BitLocker Drive Encryption.
 
Module 3: Troubleshooting Hardware and Device Drivers
This module explains how to support users that utilize a multitude of devices that run Windows 10. It will also describe how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issue that might occur.
 
After completing this module, students will be able to:
  • Troubleshoot hardware device drivers.
  • Describe the process of troubleshooting hardware.
  • Troubleshoot physical hardware failures.
  • Monitor the reliability of Windows 10 devices.
  • Configure the Windows 10 registry.
 
Module 4: Troubleshooting Remote Computers
This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.
 
After completing this module, students will be able to:
  • Use Remote Desktop to manage remote computers.
  • Use Windows Remote Assistance to manage remote computers.
  • Use Windows PowerShell remoting to manage remote computers.
 
Module 5: Resolving Issues with Network Connectivity Issues
This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections.
 
After completing this module, students will be able to:
  • Determine network settings in Windows 10.
  • Troubleshoot issues with network connectivity.
  • Troubleshoot issues with name resolution.
 
Module 6: Troubleshooting Group Policy
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
 
After completing this module, students will be able to:
  • Understand Group Policy application.
  • Troubleshoot Group Policy application.
  • Resolve client configuration failures and GPO application.
 
Module 7: Troubleshooting User Settings
In this module, you will examine issues that can occur when users sign in, and you will also learn about how to troubleshoot the application of user settings.
 
After completing this module, students will be able to:
  • Troubleshoot user sign-in issues.
  • Troubleshoot the correct application of user settings.
 
Module 8: Troubleshooting Remote Connectivity
This module explains these technologies, describes common problems with their implementation and usage, and provides several possible mitigations for those problems.

After completing this module, students will be able to:
  • Troubleshoot virtual private network (VPN) connectivity issues.
  • Configure and troubleshoot DirectAccess.
 
Module 9: Troubleshooting Resource Access Within a Domain
This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.
 
After completing this module, students will be able to:
  • Troubleshoot issues with file permissions.
  • Troubleshoot issues with file access.
  • Recover files encrypted by Encrypting File System (EFS).
  • Troubleshoot access to encrypted files.
  • Troubleshoot issues with accessing printers.
 
Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members
This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.
 
After completing this module, students will be able to:
  • Configure the Device Registration feature.
  • Configure and troubleshoot the Work Folders feature.
  • Configure and troubleshoot access to Microsoft OneDrive.
 
Module 11: Troubleshooting Applications
This module examines the issues, including application compatibility issues that affect a user’s ability to install and run these two types of applications. This module also covers how users can resolve web browser related issues, specifically issues associated with both Internet Explorer and Microsoft Edge.
 
After completing this module, students will be able to:
  • Troubleshoot desktop app installation issues.
  • Troubleshoot desktop apps.
  • Manage Universal Windows apps.
  • Troubleshoot web browsers.
 
Module 12: Maintaining Windows 10
This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.
 
After completing this module, students will be able to:
  • Manage and troubleshoot volume activation in Windows operating systems.
  • Monitor and troubleshoot Windows 10 performance.
  • Update applications and Windows 10.
  
Module 13: Recovering Data and Operating System
This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.
 
After completing this module, students will be able to:
  • Recover files in Windows 10 by configuring and using file-recovery features.
  • Recover a computer that is running Windows 10.

Connaissances requises : 
Before attending this course, students must have:
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.
 
© Colombus SA 2022  -   Contactez-nous   -   [email protected]   -   Tél : +41 21 661 1675
  • Home
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      • Windows Server 2019 >
        • Windows Server 2019 Administration
        • Windows Server 2019 Hybrid and Azure IaaS
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        • Installation, Storage, and Compute with Windows Server 2016 (20740)
        • Networking with Windows Server 2016 (20741)
        • Identity with Windows Server 2016 (20742)
        • Upgrading Your Skills to Windows Server 2016 (20743)
        • Securing Windows Server 2016 (20744)
        • Automating Administration with Windows PowerShell 3.0 (cours 10961)
      • Windows 10 >
        • Implementing and Managing Windows 10 (20697-1)
        • Deploying and Managing Windows 10 Using Enterprise Services (20697-2)
        • Supporting and Troubleshooting Windows 10 (10982)
      • SQL Server 2016/2014 >
        • Updating Your Skills to SQL Server 2016 (10986)
        • Querying Data with Transact-SQL (20761)
        • Developing SQL Databases (20762)
        • Administering a SQL Database Infrastructure (20764)
        • Provisioning SQL 2016 Databases (20765)
        • Implementing a SQL Data Warehouse (20767)
        • Developing SQL Data Models (20768)
        • Analyzing Data with SQL Server Reporting Services (10990)
        • Querying Microsoft SQL Server 2014 (20461)
        • Administering SQL Server 2014 Databases (20462)
        • Implementing a Data Warehouse with Microsoft SQL Server 2014 (20463)
        • Developing Microsoft SQL Server 2014 Databases (20464)
        • Designing Solutions for Microsoft SQL Server 2014 (20465)
        • Implementing Data Models and Reports with SQL Server 2014 (20466)
        • Designing Business Intelligence Solutions with Microsoft SQL Server 2014 (20467)
        • Quick Microsoft SQL Server 2012-2014 Integration Services (55120)
        • SQL Server 2014 Performance Tuning and Optimization (55144)
        • Analyzing Data with Power BI (20778)
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        • Fundamentals of XAML and Microsoft Expression Blend (cours 10553)
      • Développement Cloud avec Azure >
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        • Advanced SQL Azure (Cours 50592)
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        • Reporting in Microsoft Dynamics CRM 2016 (cours 80445)
        • Workflow and Dialog Processes in Microsoft Dynamics CRM 2016 (cours 80444)
        • Marketing Automation in Microsoft Dynamics CRM 2016 (cours 80290)
        • Sales Management in Microsoft Dynamics CRM 2016 (cours 80291)
        • Service Management in Microsoft Dynamics CRM 2016 (cours 80292)
        • Service Scheduling in Microsoft Dynamics CRM 2016 (cours 80293)
      • System Center 2018 >
        • Monitoring and Operating a Private Cloud with System Center 2018 (cours 10750)
        • Configuring and Deploying a Private Cloud with System Center 2018 (cours 10751)
        • Administering System Center 2018 Configuration Manager (cours 10747)
        • Deploying System Center 2018 Configuration Manager (cours 10748)
        • System Center 2018 Service Manager (cours 55009)
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          • Maximizing PivotTable (50448)
          • Useful Formulas & Functions (50449)
          • Solutions with Complex Formulas and Functions (50576)
          • Amazing Macros (50476)
          • PowerPivot for End Users (50433)
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          • Intermediate Microsoft Word (55174)
          • Advanced Microsoft Word (55175)
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        • OneNote Step by Step (cours ON2010F)
        • Publisher Step by Step (cours PUB2010F)
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        • Office 365 for IT Professionals (Cours 50557)
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        • Photoshop détourage et montage complexe (cours PHO5505)
        • Photoshop pour les photographes (cours PHO5506)
        • Photoshop retouche, photomontage & chromie (cours PHO5507)
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      • Building Cisco Service Provider Next-Generation Networks, Part 1 (SPNGN1)
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      • Introducing Cisco Voice and Unified Communications Administration (ICOMM)
      • Implementing Cisco Unified Wireless Networking Essentials (IUWNE)
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      • Oracle 11g: RAC and Grid Infrastructure Administration Accelerated (ORA005)
      • Oracle Grid Infrastructure 11g : Gestion des clusters et ASM (ORA006)
      • Oracle Database 11g: Backup and Recovery Workshop (ORA007)
      • Oracle Database 11g : Administration de Data Guard (ORA008)
      • Oracle Database 11g : Sécurité (ORA009)
      • Oracle Database 11g : Administrer un data warehouse (ORA010)
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