ECM Master (cours ECM003)

Cours disponible en français ou en anglais - Training available in French or in English

Durée: 4 jours

Objectifs du cours :

The ECM Master Training Class provides you with an extensive coverage of ECM with the main elements from our ECM Strategy, Beginners and Intermediate training programs in addition to case study exercises. This 4 day training program covers why, what and how to implement ECM.

The ECM Strategy component provides you with the knowledge to get ownership and support by senior executives and users
The ECM Beginners component covers tools and technologies for ECM
The ECM Intermediate component covers the implementation and related processes such as creating an ECM strategy, documenting your requirements, and developing a roadmap as well as design, deployment and change management.
The ECM Case component allows you to discuss, share and learn global best practices for ECM.

Compétences acquises :

Les stagiaires seront à même d'effectuer les tâches suivantes :

Strategy Component: (Why ECM?)
- Introduction to ECM
- ECM technology components and functionality
- Business benefits of ECM
- Linking ECM to business strategy and KPIs
- Value of taxonomies, metadata and security model
- Market trends and options
- Departmental vs enterprise; platforms vs solutions
- Overview of preferred approaches and best practices for implementing ECM
Beginners Component: (What is ECM?)
- Business benefits of ECM
- ECM technologies such as document management, imaging, records management, workflow,
- Web content management and collaboration
- Preferred approaches, platforms vs solutions, enterprise vs departmental
- Information architecture, interoperability, and integration
- Sources of information and appropriate capture and migration mechanisms
- Metadata and indexing
- Types of taxonomies and their value
- Ontologies and folksonomies
- Different levels of access control and security
- Process improvements and automation
- Search and retrieval technologies
- Different ways of delivering information and content to employees, partners and customers
- Existing and emerging trends such as Web 2.0, SaaS, and Open Source.
Specialist Component: (How to implement ECM?)
- How to link the ECM initiative to business strategy and KPIs
- How to develop an ECM program charter and business case
- How to plan the implementation of ECM according to the open methodology MIKE2
- How to identify and prioritize the business requirements for ECM
- How to develop and define the technology requirements for ECM
- How to meld the technology requirements with the business requirements to finalize the ECM blueprint
- How to build an ECM roadmap and prioritize projects based on the blueprint
- How to design a taxonomy, metadata, and security model
- How to identify new roles, responsibilities, and the organizational structure necessary to provide governance and management
- How to develop, test and train
- How to deploy, operate and close-out an ECM implementation
- Global best practices for change management
Case Study Component:
- Allows the delegates to get some practical experience using their new knowledge

Connaissances requises :

Pour suivre ce cours, les stagiaires doivent disposer des connaissances suivantes :

Basic computer knowledge. The student should know how to navigate to folders and files on a computer running Microsoft Windows.
The student should know basic file-management skills.